Our team provided support for a client facing increased workload on employees, project delays, and potential for project quality to suffer, as a result of an unforseen increase in surveys.We assembled a team of experienced professionals in data management, statistical analysis, and business systems. We provided comprehensive support, handling tasks that the client’s employees needed to address, CRO management (confirmation of re-survey details, coding support, review of analysis plans and reports, handling inquiries, etc.), coordination with other departments, and the construction and operation of business efficiency tools. As a result, tasks were carried out without delays, contributing to the improvement of quality and reliability in the PMS department.